Work-Force
Job Description:
We are looking for a motivated Call Centre Executive to join our growing team in Krugersdorp. In this role, you will oversee customer interactions, manage inquiries, and support the call centre team. Your role will involve managing high call volumes while maintaining a high standard of service delivery.
Key Responsibilities:
- Manage both inbound and outbound calls with efficiency and professionalism.
- Assist customers with product and service-related inquiries.
- Provide accurate information and resolve complaints effectively.
- Work towards meeting individual and team performance targets.
- Log customer interactions and follow up on unresolved issues.
Qualifications:
- Proven experience in a call centre or customer service role is advantageous.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle pressure.
- Basic knowledge of call management software.