Work-Force
Job Description:
We are seeking a dedicated Customer Care Consultant to join our team in Germiston. As the first point of contact for our clients, you will be responsible for handling customer inquiries, providing accurate information, and ensuring a smooth customer journey. You will work closely with other departments to resolve customer issues and provide top-tier service.
Key Responsibilities:
- Handle inbound and outbound customer calls with professionalism.
- Assist with inquiries regarding products, services, and billing.
- Resolve customer complaints and escalate more complex issues when necessary.
- Maintain accurate records of customer interactions in the CRM system.
- Provide support to ensure a high level of customer satisfaction.
Qualifications:
- Previous experience in customer service or a call centre environment is an advantage.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and work efficiently under pressure.
- Basic computer skills and familiarity with CRM systems.