Branch Manager

The Branch Manager is responsible for ensuring the effective and efficient operations of the branch, adhering to site-specific security requirements, and meeting client needs professionally. This role involves managing branch operations, ensuring compliance with service level agreements (SLAs), and maintaining high standards of service delivery.

Minimum Requirements:

• Matric certificate
• PSIRA Grade A registration and accreditation
• At least 5 years of experience in the Cash in Transit Industry
• Working knowledge of ISO 9001:2008 Quality Management and its requirements
• People management experience
• Strong administration, interpersonal communication, and client liaison skills
• Proficiency in Microsoft Office programs
• Own reliable transport and a valid Driver’s Licence

Key Performance Areas:

1. Service Delivery:
   • Ensure that contractual requirements are met as per client SLAs.
   • Build and maintain relationships within the FSG group to ensure optimal service levels.
   • Evaluate service levels continuously and recommend improvements to clients.
   • Monitor SLAs and implement action plans when targets are not met.
2. Staff Management:
   • Measure staff performance regularly and intervene to maintain high performance levels.
   • Ensure branch administrative tasks are completed accurately and timely.
3. Reporting and Compliance:
   • Submit relevant weekly, monthly, and daily reports as required by Senior Management.
   • Escalate urgent matters to the executive level when necessary.
4. Risk Management:
   • Reassess branch/operational risk continuously and implement preventive measures.
   • Ensure compliance with regulatory requirements (e.g., Firearms, Health and Safety, PSIRA, Road Traffic Act).
5. Operational Management:
   • Manage branch financial operations, including cost control and CPS.
   • Oversee fleet management and security features (e.g., branch/vaults and vehicles).
   • Handle vendor management effectively.

Personality Attributes:

• Strong interpersonal skills
• Effective communication
• Customer-focused approach
• Analytical and critical thinking abilities
• Team player

Core Competencies:

• Planning
• Leadership
• Organizational skills
• Control

Application Process:

To apply, please submit your CV along with a cover letter detailing your relevant experience and skills for this role.

Join our team and lead our branch to success with your expertise in Cash in Transit operations and management!