Work-Force
Job Description:
We are hiring a Support Desk Agent for our Richards Bay office. In this role, you will provide technical and customer support for clients, assisting them with product-related queries and troubleshooting. You will be the go-to person for resolving issues, ensuring a smooth and efficient support experience.
Key Responsibilities:
- Handle customer support queries via phone, email, or chat.
- Provide technical assistance and resolve product-related issues.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain detailed records of support interactions.
- Assist in troubleshooting and providing solutions for common technical problems.
Qualifications:
- Strong communication skills with a technical aptitude.
- Prior experience in customer support or helpdesk is an asset.
- Ability to work in a high-pressure environment and manage multiple tasks.
- Proficiency in basic computer and troubleshooting skills.