Work-Force
Job Description:
We are looking for a proactive Support Desk Agent to join our team in Port Elizabeth. The Support Desk Agent will be responsible for assisting customers with technical issues, providing troubleshooting solutions, and escalating more complex issues to technical teams.
Key Responsibilities:
- Respond to customer inquiries and technical support requests via phone, email, and live chat.
- Provide troubleshooting and diagnostic assistance for hardware and software issues.
- Document customer issues and resolutions in the support system.
- Escalate unresolved issues to senior technical support staff.
- Ensure customers are updated on the status of their support requests.
Qualifications:
- Previous experience in technical support or IT is an advantage.
- Strong problem-solving skills and technical knowledge.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Proficiency with computers and troubleshooting software.
- Ability to work flexible hours and manage multiple support requests simultaneously.