Work-Force
We are seeking an enthusiastic Call Centre Agent to join our team in Pretoria. You will handle inbound and outbound calls, assist customers with inquiries, and provide accurate information in a professional and timely manner.
Key Responsibilities:
- Answer inbound calls and make outbound calls to customers.
- Provide information regarding products and services.
- Handle complaints and troubleshoot issues where possible.
- Follow up with customers to ensure their concerns are addressed.
- Maintain detailed records of customer interactions.
Qualifications:
- Excellent communication and listening skills.
- Previous experience in a call centre or customer service role is a plus.
- Ability to remain calm and handle stressful situations.
- Strong organizational and multitasking abilities.
- Basic computer literacy, including familiarity with CRM systems.