Receptionist

urpose: To assist with receptionist responsibilities and provide administrative support to ensure smooth daily operations within the CIT department.

Minimum Requirements:

• Clear criminal record
• Matric certificate or equivalent
• Proficiency in Microsoft Word, Excel, and Outlook
• At least 1-2 years’ experience in administration/receptionist role
• Excellent verbal and written communication skills

Job Specification:

• Call Management: Answer and screen incoming calls, transfer calls to appropriate sources, and take messages as needed.
• Directory Maintenance: Maintain and update the branch telephone directory.
• Customer Service: Handle enquiries, compliments, complaints, and provide feedback to customers.
• Meeting Support: Take meeting minutes and arrange courier services.
• Mail Handling: Receive, send, and distribute mail and parcels.
• Visitor Management: Welcome visitors and suppliers, arrange access, and ensure compliance with security procedures.
• Administrative Support: Provide administrative support to the Branch Manager and assist with general office tasks.
• Reception Duties: Keep the reception area tidy at all times and monitor reception and admin areas for security.

Core Competencies:

• Self-development and communication skills
• Strong customer focus and service orientation
• Honesty and reliability
• Attention to detail and ability to work independently
• Assertiveness and ability to handle multiple tasks effectively

Skills Required:

• Ability to work well under pressure
• Strong problem-solving and analytical skills
• Excellent written and verbal communication
• Basic knowledge of office procedures and equipment