Merchandiser

Purpose of the Role: The Merchandiser will ensure that basic Dis-Chem merchandising standards are properly executed and maintained. Responsibilities include providing excellent customer service and maintaining a well-organized and stocked store.

Minimum Requirements:

Essential:

• Grade 12 / Matric
• Up to 6 months’ retail experience
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous:

• At least 1 year of retail experience

Job Description:

• Stock Management:
  • Restock merchandise as needed to ensure maximum sales.
  • Ensure delivered stock or stock pulled from the storeroom is stored and packed correctly and promptly.
  • Ensure stock on shelves is within its sell-by date.
  • Maintain a full range of products on shelves at all times.
  • Facilitate regular stock rotation on a FIFO basis.
  • Report low stock levels, out-of-stock items, damaged stock, and expired stock to management.
  • Assist with stock counting and general stocktaking.
• Merchandising Standards:
  • Adhere to Dis-Chem’s operating standards, store layout, and planograms.
  • Flatten and remove boxes after unpacking stock and dispose of them in the designated area.
  • Ensure front shop shelves and products are neatly presented, visible, and correctly labeled and priced.
  • Report price discrepancies to management.
  • Keep up-to-date with current and new products.
  • Build, face up, stock, and maintain merchandising displays.
• Store Upkeep:
  • Maintain the daily physical upkeep of the store and merchandise displays.
  • Manage designated stock in the storeroom and on the shop floor.
  • Assist with loading and off-loading of stock.
  • Ensure items without barcodes are clearly marked.
  • Assist with back shopping and training of new staff.
  • Provide friendly, helpful, and courteous assistance and advice to all customers.
  • Follow up on out-of-stock queries with the customer service out-of-stock list.
  • Resolve all customer stock queries.
• Compliance:
  • Ensure the correct uniform and badge are worn at all times.
  • Minimize losses by handling all merchandise carefully.
  • Adhere to Dis-Chem policies and procedures, SOPs, and health and safety rules and regulations.

Competencies:

Essential:

• Strong command of the English language.
• Presentable appearance.
• Effective engagement with customers, management, and staff.
• Trustworthy and honest.
• Good time management.

Advantageous:

• Bilingual.
• Knowledge of merchandising standards and the FMCG industry.
• Product and category knowledge.
• Ability to analyze ZMORE reports for ordering and stocktaking.
• Report bad or suspicious behavior related to staff and customers.

Special Conditions of Employment:

• Willing and able to work retail hours.
• Physically fit to lift and move heavy boxes and adhere to health and safety standards.
• Reliable transport and/or residence in close proximity to the store.
• South African citizen.
• Clear credit and criminal records.

Remuneration and Benefits:

• Market-related salary.

If you have a passion for merchandising and customer service, and meet the qualifications listed, we encourage you to apply for this role.