Work-Force
A Shift Supervisor position is being filled in Ermelo. Suitable candidates from across Mpumalanga are invited to submit their applications for review.
About the Opportunity
An experienced Shift Supervisor is needed to support operations in Ermelo. The role forms part of how the business keeps its retail jobs portfolio strong in Mpumalanga.
Communication runs both ways. Managers across the retail jobs team in Mpumalanga make time for one-to-ones, and people are expected to speak up early when something needs attention.
Quality is everyone’s job. Whether the Shift Supervisor is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Mpumalanga is consistently high and consistently fair.
Equal Opportunity
The organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Ermelo.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
What Your Day Looks Like
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
Importantly, the Ermelo office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Ermelo.
Growing With Us
Career progression here is real, not a slogan. The retail jobs space in Ermelo offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Mpumalanga.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Ermelo team member.
Internal mobility is encouraged. People who start in Ermelo have moved into roles in other branches, specialist functions and project teams across Mpumalanga.
Key Responsibilities
- Operate point-of-sale systems and process payments accurately
- Greet customers and provide a friendly, helpful in-store experience
- Support stock counts and assist with cycle-count investigations
- Monitor shrinkage indicators and flag suspicious activity
- Prepare daily, weekly and monthly sales reports for the store manager
- Respond to customer queries, complaints and product returns
Essential Criteria
- Visual merchandising flair or formal training is an advantage
- Matric / National Senior Certificate (Grade 12)
- Willingness to work public holidays and end-of-month peaks
- Minimum of 1-2 years’ experience in a customer-facing retail role
- A clear criminal record verified through approved screening providers
- Comfortable operating point-of-sale systems and handling cash
- Awareness of consumer protection and B-BBEE principles
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.