Cashier

Purpose of the Role: Support customer service at the point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies and standard operating procedures, with zero tolerance toward inaccuracies and elimination of fraud risk.

Minimum Requirements:

Essential:

• Grade 12 / Matric
• A minimum of 6 months’ cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service skills
• Willing and able to work retail hours

Job Description:

• Customer Service:
  • Adhere to Dis-Chem’s customer service policies and procedures.
  • Establish a professional relationship with customers.
  • Report customer complaints and compliments to the Frontline Supervisor or store management.
  • Adhere to the customer turnover hourly rate.
  • Be aware of current sales and promotions.
• Transaction Management:
  • Ensure colleagues and customers are not exposed to any risk.
  • Carry out and manage Dis-Chem’s 5-star communication principles.
  • Be responsible for cash flow.
  • Ensure all line voids and price changes are approved and signed off by the supervisor.
  • Exchange merchandise for customers and accept returned goods when authorized.
  • Transact all purchases – receive and process payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem.
  • Process all loyalty cards, including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards, and eBucks).
• Cash Handling:
  • Ensure cash is placed in the drop safe according to Dis-Chem’s SOPs.
  • Ensure usage of your code and password is restricted to you, is safe, and is changed regularly.
  • Ensure all outgoing stock/items/scripts are scanned and paid for.
  • Ensure that all money is strictly kept safely and securely inside the till.
  • Handle daily takings confidentially and discuss only with management.
  • Be alert, recognize, and report suspicious behavior to management.
• Store Operations:
  • Address queries regarding store merchandise.
  • Adhere to Dis-Chem’s security policies and procedures.

Competencies:

Essential:

• In-depth knowledge of operating cash registers and maintaining cash drawers.
• Knowledge of processing sales, refunds, and payments.
• Strong command of English (written and oral).
• Accuracy and attention to detail.
• Presentable appearance.
• Emotional intelligence and social awareness.
• Accountability and problem-solving skills.
• Ability to analyze basic reports.
• Trustworthy and honest.
• Good time management.

Advantageous:

• Third additional language.

Special Conditions of Employment:

• Willing and able to work retail hours.
• Reliable transport and/or residence in close proximity to the store.
• South African citizen.
• Clear credit and criminal records.

Remuneration and Benefits:

• Market-related salary.

If you meet the qualifications and are committed to providing excellent customer service and accurate transaction processing, we encourage you to apply for this role.