Clerk

Job Summary: We are seeking a meticulous and dedicated Branch Administrator to ensure the effective and efficient operations of our branch. This role involves adhering to site-specific security requirements and meeting the client’s needs professionally and efficiently.

Minimum Requirements:

• Grade 12 or NQF Level 4 Certificate.
• MS Office computer literacy (Word, Excel & Outlook).
• Good interaction skills, bilingual, communication, and negotiation skills.
• Professional image and demeanor.
• Excellent administration, writing, and reporting skills.
• Excellent time management.
• Honest, reliable, and trustworthy characteristics.

Key Performance Areas:

• Complete all daily reports for various clients and superiors, and send them at the end of each shift.
• Ensure all registers are up to date.
• Adhere to all Standard Operational Procedures.
• Report any discrepancies over R 50.00 to the Branch Manager.
• Report faulty equipment and consumables to the Branch Manager.
• Handle queries, incident reports, and initial investigations.
• Ensure tellers have all relevant documentation for daily use.
• Complete and file all relevant documentation.

Specific Job Responsibilities:

• Provide detailed feedback on queries received from the SBSA team.
• Ensure all daily reports and statistics are accurate and submitted to the SBSA email recipient by EOD – 16:00.
• Meet the TAT by adhering to the 2-hour rule.
• Offer detailed and accurate feedback on stock levels and place orders to the SBSA team once every 4 weeks (refer to SOP).
• Ensure effective communication and accuracy in submitting documents to the SBSA team.
• Keep all relevant documentation complete, neat, and filed daily.
• Dispatch stationary orders to clients promptly (e.g., rubber bands, deposit books, money grips).
• Manage filing, archiving, and dispatching documents to Metro file with the correct documentation (one month to be kept on site as per SOP).
• Secure footage on the server and copy it on a CD for client distribution.
• Hand over TDCs to the respective CIT company and submit a proper out list to the SBSA team to trace document deliveries. Confirm TDCs were sent out for the week by Friday at 13:00.
• Report all incidents to the Branch Manager and Regional CLO via email and telephone daily by 16:00.

Other Personality Attributes:

• Strong interpersonal skills.
• Effective communication.
• Customer-focused.
• Analytical and critical thinking.
• Team player.

Core Competencies:

• Planning.
• Leadership.
• Organizational skills.
• Control.

If you meet the above requirements and are keen to contribute to our branch’s smooth operation and security, we encourage you to apply for this position.