Work-Force
Data Capturer position available. Job Purpose: The aim of this position is to capture, process, and maintain all information pertaining to client services accurately and timeously.
Minimum Requirements:
- Matric
Skills & Attributes:
- Excellent verbal and written communication skills
- Computer literate – Excel essential
- Listener experience advantageous
- Excellent telephone skills
- Strong organization and supervisory skills
- Solid attention to detail to ensure accuracy of information
Job Function:
- Receive from the admin coordinator all contracts, costing sheets, and quotations for new and existing clients to capture with extreme care to ensure complete, accurate, and reliable information regarding the client.
- Ensure that the quotation and the costing sheet are handed to the Technical Coordinator so that appointments can be scheduled for the client.
- Inform the admin coordinator timeously of any queries or incorrect information found on contracts, costing sheets, or quotations.
- Ensure that all information is captured without errors, ensuring the accuracy and consistency of the database, which is pivotal to the success of the company.
- Ensure that all required data is captured correctly on Listener.
- Ensure that all client application forms (CAF) are captured and filed daily.
- Provide customer record information to Dealers to commence installations and services.
- Ensure that all original contracts merged with client application forms are handed to the auditor on a daily basis after the client’s profile has been captured and updated, including all other information on Listener for all sales channels, including Dealer contracts.
- Perform due diligence calls to new Dealer clients to verify contract purchases and communicate with the Dealer Administrators.
- Ensure that the disciplinary code is adhered to at all times.
- Uphold SOPs (Standard Operating Procedures).
- Meet and keep agreed-upon targets.
- Ensure SOX (Sarbanes-Oxley) compliance at all times.
- Review invoices to identify any errors before invoice delivery.
- Maintain and update the customer database.
- Improve existing billing procedures to avoid recurrence of errors.
- Resolve internal and external customer queries within agreed departmental/business unit SLAs (Service Level Agreements).
- Provide telephonic and written communication (feedback) to the bank and region as queries are resolved.
- Ensure that the Big 5 principles are upheld at all times.