Clerk

Are you passionate about ensuring efficient and professional branch operations? We are seeking a Branch Operations Manager to oversee daily activities, adhering to security requirements and meeting client needs with precision and professionalism.

Overall Purpose of the Position:

To ensure the effective and efficient running of the branch, while meeting site-specific security protocols and delivering top-tier service to our clients.

Minimum Requirements:

To excel in this role, you will need:

• Education: Grade 12 or NQF Level 4 Certificate.
• Technical Skills: Proficiency in MS Office (Word, Excel, and Outlook).
• Communication: Bilingual with strong negotiation and interpersonal skills.
• Professionalism: A well-maintained professional image.
• Administration: Excellent writing, reporting, and time management skills.
• Integrity: Honest, reliable, and trustworthy with a strong work ethic.

Key Performance Areas:

As a Branch Operations Manager, your responsibilities will include:

• Daily Reporting: Completing and submitting reports for clients and superiors after each shift.
• Register Management: Ensuring all registers are consistently updated.
• Standard Operational Procedures (SOPs): Strict adherence to all SOPs for smooth branch functioning.
• Incident Reporting: Any discrepancies over R50.00 and equipment issues must be promptly reported to the Branch Manager.
• Documentation: Managing, filing, and maintaining all relevant paperwork accurately.
• Client Interaction: Handling queries, incidents, and initial investigations, ensuring Tellers have necessary daily documentation.

Specific Job Responsibilities:

In this position, you’ll also be responsible for:

• Providing detailed feedback on client queries to the SBSA team.
• Ensuring daily reports and statistics are accurate and submitted to the SBSA team by 16:00.
• Stock Reporting: Providing stock updates to the SBSA team every 4 weeks following SOP guidelines.
• Document Management: Managing filing, archiving, and dispatching documentation to Metro File.
• Footage Management: Securing footage on the server and distributing copies to clients.
• Client Service: Ensuring dispatch and order management of stationery (rubber bands, deposit books, etc.).
• Incident Reporting: Reporting all daily incidents to the Branch Manager and Regional CLO by 16:00.

Personality Attributes:

The ideal candidate will have:

• Strong interpersonal skills for effective team collaboration.
• Customer-focused approach to meet and exceed client expectations.
• Critical thinking to analyze and resolve issues.
• Team player mentality to drive collective success.

Core Competencies:

• Leadership: Ability to inspire and manage a team.
• Planning and Organization: Strong organizational skills to keep operations smooth.
• Control: Effective oversight of branch operations.

Why Join Us?

Be a part of a team that values operational excellence and client satisfaction. We offer:

• Growth Opportunities: Expand your career with hands-on leadership and operational experience.
• Collaborative Environment: Work with a team that supports and motivates each other.
• Impactful Role: Play a key part in ensuring the success of our branch through exceptional service and management.

Apply Now to be a part of our team, where your skills will drive operational success and contribute to delivering high standards in client service.