Work-Force
Agent: Merchant Support position available. Purpose Statement
To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.
Experience
MINIMUM:
School leavers are eligible to apply for this role.
IDEAL:
Customer service experience and administration in a Business Services environment
Technical Support via a call centre
1 – 2 years inbound and outbound contact centre
Qualifications (Minimum)
Grade 12 National Certificate / Vocational in Grade 12 National Certificate
Qualifications (Ideal or Preferred)
Certification in Communication
Knowledge MINIMUM:
- School leavers are required to have subjects related to business management or communication.
- IDEAL:
- Call centre processes and procedures.
- Customer care and service protocol
- Technical knowledge (systems and software)
- Understanding of business services banking products.
Skills
- Communications Skills
- Attention to Detail
- Problem solving skills
- Influencing Skills
- Interpersonal & Relationship management Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys