Agent: Merchant Support

Agent: Merchant Support position available. Purpose Statement

To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.

Experience
MINIMUM:

School leavers are eligible to apply for this role.
IDEAL:
Customer service experience and administration in a Business Services environment
Technical Support via a call centre
1 – 2 years inbound and outbound contact centre
Qualifications (Minimum)
Grade 12 National Certificate / Vocational in Grade 12 National Certificate
Qualifications (Ideal or Preferred)
Certification in Communication

Knowledge MINIMUM:

• School leavers are required to have subjects related to business management or communication.
• IDEAL:
• Call centre processes and procedures.
• Customer care and service protocol
• Technical knowledge (systems and software)
• Understanding of business services banking products.

Skills

• Communications Skills
• Attention to Detail
• Problem solving skills
• Influencing Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Conditions of Employment
• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys