Work-Force
Main Purpose: The IT Technical Support Technician is responsible for performing maintenance on PC and laptop hardware, managing stock, handling communication with couriers, and supporting software and communication systems. The role ensures that all IT-related equipment and systems are operational and meet the daily needs of the organization.
Responsibilities:
- Hardware Maintenance:
- Perform maintenance and troubleshooting on PC and laptop hardware.
- Ensure that all hardware components are functioning correctly and address any issues promptly.
- Stock Management:
- Manage and monitor IT equipment stock levels.
- Coordinate with suppliers and maintain inventory records.
- Call Logging and Coordination:
- Log calls with couriers for collections and deliveries via email.
- Track and manage service requests and ensure timely resolution.
- Software and Communication Systems:
- Support and maintain software systems and communication peripherals used within the organization.
- Troubleshoot and resolve issues related to software and communication systems.
- General Support:
- Provide technical support to staff for IT-related issues.
- Work independently to resolve problems with minimal supervision.
Requirements:
- Qualifications:
- Relevant diploma in IT (preferably with N+ and A+ certifications).
- Experience:
- Minimum of 3 years’ experience in the IT field.
- IT Technical Support background is essential.
- Skills:
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills.
- Ability to work independently with minimal supervision.
Benefits:
- [List any specific benefits, if applicable]
Application Process: If you meet these qualifications and are eager to contribute to a dynamic IT team, please apply to join our organization.