Support Administrator

As a Business Support Administrator, you will be pivotal in ensuring the smooth delivery of facilities management services, in line with our Service Level Agreements (SLAs). This role involves supporting various business services, including switchboard/reception duties and handyman functions, while liaising with service providers and clients to ensure efficient service delivery.

What You Will Bring:

• Education: Completed Grade 12 or equivalent qualification.
• Skills:
  • Computer Literacy: Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) for effective administrative tasks.
  • Administration: Strong basic administration skills for managing records, schedules, and office functions accurately.
  • Communication: Excellent verbal and written communication skills for professional interactions with clients, colleagues, and service providers.
  • Conflict Management: Effective skills in addressing and resolving issues diplomatically to maintain a harmonious work environment.
  • Facilities Management Knowledge: A solid understanding of basic facilities management principles and functions.
  • Human Resources Awareness: Familiarity with HR principles and procedures for assisting with personnel-related tasks and compliance.
  • Client Understanding: Knowledge of client structure and policies to align services with client expectations.
  • Health and Safety Awareness: Understanding of Occupational Health and Safety principles to ensure a safe working environment.
  • SLA Awareness: Awareness of service level agreements to ensure services meet agreed-upon standards.
  • Procurement Knowledge: Understanding of procurement policies and procedures for acquiring goods and services in line with company protocols.

What You Will Be Doing:

• Facilities Management Support: Assist in delivering integrated facilities management solutions as per the SLA, ensuring all client requirements are met efficiently.
• Business Services Oversight: Manage and support key business services including switchboard/reception operations and handyman functions, ensuring smooth service delivery.
• Client and Service Provider Liaison: Act as the main contact between clients and service providers, coordinating services and resolving issues to ensure high client satisfaction.
• Administrative Support: Perform tasks as requested by the Operations Manager, Business Support Coordinator, and client Facilities Manager, including managing schedules and coordinating activities.
• Issue Resolution: Identify and resolve issues or discrepancies in service delivery, collaborating with stakeholders to implement effective solutions.
• Reporting and Documentation: Maintain accurate records of service requests, incidents, and feedback. Generate reports as needed to support operational and client management activities.