Work-Force
Mambo is seeking a dynamic and motivated Store Manager to lead our retail team and ensure a seamless store operation. In this role, you will embody and communicate Mambo’s values and brand philosophy, providing exceptional customer service while managing various operational tasks. You will be responsible for overseeing store activities, coaching team members, and driving sales performance.
What You’ll Do:
- Embody Brand Values: Represent and communicate Mambo’s values and brand philosophy to both customers and teammates.
- Support Store Management: Assist in efficiently running store operations, adapting to the ever-growing retail landscape.
- Team Management: Handle scheduling, time-off requests, and payroll for all team members.
- Administrative Troubleshooting: Act as the in-store expert for all administrative processes and resolve issues as they arise.
- Stock Management: Oversee stock management and ensure efficient processes are in place.
- Team Coaching: Provide coaching and development through skills training and process education.
- Customer Service Excellence: Deliver outstanding service to every customer, ensuring a positive shopping experience.
- Feedback and Support: Offer direct feedback and support to teammates on the sales floor and collaborate with the national operations team.
- Inclusive Culture: Foster an inclusive workplace culture by treating all teammates and customers with respect.
Who You Are:
- Experience: At least 2 years in a management role within a customer-focused, operationally excellent retail environment.
- Retail Operations: Previous experience in retail operations, including administrative tasks and stock management.
- Leadership: Confident in leading a team, driving sales performance, and overseeing store operations.
- Accountability: Successful in holding both yourself and others accountable, building trust among direct reports.
- Organized: Exceptionally organized and proactive, capable of managing multiple tasks efficiently.
- Team Player: Collaborative with strong interpersonal and communication skills.
- Problem-Solver: Resourceful and creative in overcoming challenges.
- Visionary: Able to inspire and motivate your team by creating and sharing a compelling vision.
- Flexible: Dependable with the ability to work varying schedules, including weekends and special events.
You’ll Love This Job If:
- Organized: You thrive on managing multiple tasks simultaneously and stay on top of your responsibilities.
- Results-Oriented: You are a strong seller with a bias for action and achieving results.
- Communicative: A natural leader who excels in communication and collaboration with others.
- Passionate: You have a genuine interest in retail and customer service, striving to deliver excellence.
- Curious: Eager to learn and grow, with a passion for understanding Mambo’s products and business growth.
Application Process:
If you’re excited to join Mambo and lead a dedicated team in a fast-paced retail environment, apply now with your CV and a cover letter detailing your relevant experience and why you’re a great fit for this role.
Join Mambo and be a part of our exciting journey in delivering outstanding retail experiences!