Solutions Specialist

The overall purpose of this position is to seek new business through networks, forge and sustain strong relationships with clients, and maintain and grow an existing client base by offering a complete end-to-end integrated risk mitigation solution. The incumbent will design, cost, propose, and present complex integrated security solutions that encompass the full spectrum of both the commercial offering and the group’s offerings.

Key Responsibilities

• Client Growth: Accountable for client growth by proactively increasing turnover through both existing and new clients.
• Revenue Targets: Ensure revenue targets are met by achieving planned sales goals, which may vary based on business requirements.
• New Business Acquisition: Secure profitable new business through effective networking and relationship-building.
• Client Engagement: Attend to potential clients across various areas of responsibility, addressing and resolving their queries promptly.
• Site Surveys: Conduct physical site surveys to assess security requirements.
• Solution Design: Personally design and cost comprehensive security solutions tailored to client needs.
• Proposal Preparation: Prepare and present complex proposals and presentations to clients, ensuring timely submission of quotations.
• Relationship Management: Build and maintain professional relationships with clients, planning and coordinating their requirements effectively.
• Marketing Support: Assist with marketing-related initiatives to promote services and solutions.
• Reporting: Compile and submit weekly and monthly management reports detailing progress and performance.
• Market Knowledge: Acquire thorough in-depth knowledge of trade and competitors to inform strategy.
• Contract Management: Ensure all contracts and quotations are completed accurately with necessary technical documentation attached.
• Stock Management: Ensure timely submission of paperwork to allow for sourcing of any non-standard stock items.
• Equipment Compliance: Ensure only approved equipment in accordance with company policies is sold.
• Sales Opportunities: Identify and develop sales opportunities through extensive cold calling activities to maximize growth within specific markets.

Behavioral Competencies

• Excellent verbal and written communication skills.
• Strong customer service orientation with the ability to foster relationships.
• Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).
• Adaptability to changing circumstances and requirements.
• High level of accountability and self-motivation.
• Strong negotiation skills with persuasive presentation abilities.
• Resilience in overcoming challenges while maintaining a high level of integrity.

Minimum Qualifications and Experience

• Education: Post Matric qualification or equivalent is required.
• Industry Experience: Senior solution sales experience in the security industry is essential.
• Technical Skills: Proficient in MS Office, particularly advanced Excel and PowerPoint.
• Professional Presentation: Must be professional and well-presented at all times.
• Work Flexibility: Ability to work under pressure and for extended hours if required; must be prepared to travel.
• Driver’s License: Valid driver’s license is necessary; reliable vehicle preferred.
• PSIRA Grading: Must hold a PSIRA grading for this position (Grade B).