Shift Leader

Overview

The Store Manager is responsible for overseeing all aspects of the store’s operations, maximizing turnover and profit, and delivering exceptional customer service while leading and developing the store team.

Duties and Responsibilities

• Store Management: Assist in managing all aspects of the store, ensuring smooth daily operations.
• Profit Maximization: Maximize turnover and profit through effective sales strategies and operational efficiencies.
• Shrinkage Control: Minimize shrinkage by monitoring stock-related risks and implementing loss prevention measures.
• Customer Service Excellence: Deliver exceptional customer service by implementing a customer experience strategy that enhances satisfaction and loyalty.
• Talent Management: Lead talent selection, training, coaching, retention, and recognition initiatives for all team members to build a high-performing team.
• Visual Merchandising: Create innovative visual merchandising displays to optimize sales and enhance the shopping experience.
• Policy Implementation: Implement all company policies and procedures to ensure compliance and operational consistency.
• Health & Safety Practices: Maintain health and safety practices within the store to ensure a safe environment for both employees and customers.
• Team Optimization: Optimize team performance by creating an inspiring work environment that motivates team members.
• Cultural Alignment: Align team members with the company culture and foster a fun, engaging workplace atmosphere.

Behavioural Requirements

• Integrity: Demonstrate honesty in dealing with cash or finances.
• Inspirational Leadership: Exhibit inspirational leadership qualities and a passion for retail management.
• Ownership: Take ownership of responsibilities and drive results within the store.
• Relationship Building: Build and maintain strong relationships with customers, team members, and other stakeholders.
• Innovation & Change Management: Show innovation in problem-solving and adaptability to change management processes.
• Adaptability: Ability to think critically and adapt to changing situations effectively.

Minimum Requirements

• Experience: A minimum of 3 years of management experience in a retail environment.
• Education: Matric or equivalent qualification.
• Computer Proficiency: Proficient in Microsoft Office applications.
• Criminal Record: Clear criminal record is required.
• Communication Skills: Ability to communicate effectively at all levels within the organization.