Overview

The Sales Assistant plays a crucial role in providing exceptional customer service and driving sales within the store. This position involves engaging with customers, managing transactions, and maintaining the store’s visual standards to enhance the shopping experience.

Duties and Responsibilities

Customer Engagement: Exceed customer expectations by utilizing effective customer selling techniques to enhance their shopping experience.
Stock Loss Control: Adhere to stock loss controls in the store to minimize shrinkage and maintain inventory accuracy.
Sales Target Achievement: Consistently meet individual sales targets by identifying opportunities to maximize turnover.
Sales Optimization: Drive sales through proactive engagement and by recognizing upselling and cross-selling opportunities.
Visual Merchandising: Maintain housekeeping and uphold visual merchandising standards to create an inviting shopping environment that optimizes sales.
Transaction Processing: Accurately transact all purchases, including receiving, verifying, and processing payments via cash, cards, vouchers, coupons, and other acceptable payment methods.
Stock Management: Ensure all outgoing stock/items/scripts are scanned and paid for before leaving the store.
Loyalty Card Processing: Process all loyalty cards, including those from accelerated partners, ensuring customers receive their benefits.
Customer Relationship Building: Establish professional relationships with customers by providing friendly, helpful, and courteous assistance and advice.
Feedback Reporting: Report customer compliments and complaints to management for further action.
Stock Queries Resolution: Attend to customer stock queries and ensure they are dealt with promptly and resolved satisfactorily.

Behavioural Requirements

Integrity: Demonstrate honesty in dealing with cash and finances.
Relationship Management: Build and maintain strong relationships with customers and team members.
Innovation & Adaptability: Show innovation in problem-solving and adaptability to change management processes.
Ownership & Accountability: Take ownership of tasks and responsibilities while ensuring high standards of work.
Problem Solving: Exhibit strong problem-solving skills to address customer issues effectively.
Trustworthiness: Maintain a trustworthy demeanor in all interactions.
Time Management: Demonstrate effective time management skills to handle multiple tasks efficiently.
Customer Service Excellence: Provide exceptional customer service at all times.

Minimum Requirements

Essential:

Education: Matric or equivalent qualification.
Experience: Up to 6 months of retail experience.

Special Conditions of Employment:

Clear credit and criminal record.
Willingness and ability to work retail hours.
South African citizenship.

Advantageous:

Experience: 1 year of work experience within retail is preferred.
Computer Proficiency: Proficient in Microsoft Office applications.
Communication Skills: Ability to communicate effectively with customers and team members.
Industry Knowledge: Knowledge of current clothing trends or outdoor lifestyle (depending on the brand).

Sales Assistant