Work-Force
A Customer Service Representative is needed in Prieska. The role focuses on consistent delivery, accurate work and clear communication across the Northern Cape operation.
Overview
This Customer Service Representative role has been briefed against a clear set of outcomes for Prieska. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Northern Cape.
The role suits a candidate who values consistency and clear communication. The Prieska operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Prieska much easier.
Why Join Us
Importantly, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in retail jobs from your base in Prieska. Many colleagues across Northern Cape have moved into senior roles after starting in positions just like this one.
Importantly, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Prieska keep progressing.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Prieska teams.
What Your Day Looks Like
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Prieska.
Practically speaking, the Prieska office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Key Outputs
- Up-sell and cross-sell products in line with branch sales targets
- Conduct daily cash-ups and reconcile takings against the POS report
- Monitor shrinkage indicators and flag suspicious activity
- Train new team members on store procedures and product knowledge
- Assist with receiving deliveries and verifying goods against invoices
- Maintain visual merchandising standards on the sales floor
- Ensure compliance with health, safety and consumer protection regulations
Minimum Requirements
- Strong verbal communication skills in English; second language an advantage
- Awareness of consumer protection and B-BBEE principles
- Honest, dependable and security-aware in line with shrinkage controls
- Customer-first mindset with a friendly, approachable manner
- Basic computer literacy (MS Office, email)
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.