Work-Force
Role Overview: As a Paid Social Account Manager at Jellyfish, you’ll play a crucial role in our Paid Media department, which specializes in all forms of Paid Social. You’ll be responsible for managing daily operations of a portfolio of accounts, collaborating with internal teams and clients, and driving client satisfaction and revenue growth.
Primary Responsibilities:
- Client Management:
- Manage and oversee daily operations for a portfolio of accounts, including pacing, quality assurance (QA), optimizations, reporting, and campaign setup.
- Develop a deep understanding of client businesses and their paid social strategies.
- Collaborate with client Strategy and Media Planning teams to develop media plans and roadmaps.
- Establish and nurture client relationships, offering insights, optimizations, and testing opportunities.
- Lead weekly team status meetings, delegate tasks and deadlines, and contribute to internal leadership projects.
- Retain and grow client revenue to meet company and team goals.
- Bring innovative ideas and solutions to client relationships and present them in ongoing meetings.
- Ensure rigorous QA processes are upheld and identify areas for improvement.
- Seek opportunities to integrate social media efforts with broader planning initiatives.
- Team Management:
- Coach and develop team members, focusing on tactical and account management skills, insight writing, and overall performance.
- Conduct regular 1:1 meetings with direct reports, providing constructive feedback and support.
- Serve as an escalation point for resolving team and account issues.
- Support the development and documentation of best practices for campaign management.
- Industry Trends and Process Improvement:
- Stay updated with industry trends and advancements.
- Collaborate with the Paid Social Director to share best practices and new opportunities with the team.
- Seek and implement solutions to streamline and automate processes for greater efficiency.
Qualifications:
- Experience: 4+ years of hands-on experience with Paid Social platforms, including Meta, LinkedIn, Snap, Pinterest, and TikTok. Familiarity with Campaign Manager 360 is preferred.
- Skills:
- Proficiency with G-Suite (Sheets, Slides, Docs) and workflow streamlining.
- Strong QA skills, campaign setup expertise, pacing, optimizations, A/B testing, insight writing, and data analysis.
- Ability to manage multiple tasks and responsibilities autonomously with structured working habits.
- Client-centric approach with a passion for developing lasting client relationships and adding business value.
- Advanced analytics and reporting skills, with the ability to use data and market insights to inform decisions and develop strategies.
- Process improvement mindset with a focus on implementing solutions to enhance efficiency and automation.
Additional Information:
- Client and Team Focus: This role requires a balance between managing client relationships and leading a team, making strong communication and leadership skills essential.
- Growth Opportunity: This position offers the chance to work with some of the biggest brands globally and be a key player in a dynamic and growing team.