Work-Force
Job Purpose: To generate income and maximize profit from sales and services by providing excellent customer service and effectively managing sales activities.
Key Duties:
- Sales Activities:
- Perform sales activities to generate sales and achieve sales budget/targets.
- Implement strategies to attract and retain customers through effective merchandising.
- Financial Processes:
- Action cash and credit processes/administration in line with company policy.
- Handle transactions accurately and efficiently.
- Customer Service:
- Deal with customers in a customer-centric manner, ensuring a positive shopping experience.
- Address customer inquiries and resolve issues promptly.
Minimum Requirements:
- Grade 12.
- 7 – 12 months of sales experience, preferably in a retail environment.
Competencies:
- Teamwork: Ability to work effectively with others to achieve common goals.
- Self-Motivation/Drive: Demonstrates initiative and a strong drive to succeed.
- Customer Service Orientation: Focused on delivering exceptional service to customers.
- Interpersonal Skills: Strong ability to interact effectively with customers and team members.
- Communication: Clear and effective communication skills, both verbal and written.
- Initiative: Proactive in taking action and solving problems.
- Attention to Detail: Ensures accuracy in all tasks and responsibilities.
- Sales and Prospecting Processes: Knowledge of sales techniques and prospecting methods.
- Business Policies & Procedures: Understanding and adherence to company policies and procedures.
- Basic Retail Knowledge: Familiarity with retail operations and practices.
- Extensive Product Knowledge: In-depth understanding of products across all categories.
- Taking Action: Ability to take decisive action to achieve results.
- Courage & Confidence: Willingness to take calculated risks and act with confidence.
- Emotional Maturity: Ability to handle stress and interact with customers and colleagues in a professional manner.
- Personal Resilience: Ability to bounce back from setbacks and persist in achieving goals.
- Drive & Energy: Enthusiastic and energetic approach to work and achieving targets.