Work-Force
Company Overview: Join a well-established, leading-edge international brand in the Retail sector. We are committed to the wellbeing of our team, maintaining a positive attitude, and believing in the strength of our team.
Purpose of the Role: To deliver exceptional customer service, manage inventory efficiently, and support daily store operations to drive sales and enhance customer satisfaction.
Key Responsibilities:
- Customer Service & Sales:
- Acknowledge every customer within 30 seconds of their arrival.
- Deliver excellent customer service according to company procedures.
- Assess customer needs and use your technical knowledge to showcase the benefits of products.
- Close sales effectively and secure add-on sales.
- Monitor and track your daily sales against individual budget targets.
- Inventory Management:
- Replenish footwear, apparel, and accessories from the storeroom daily.
- Minimize shrinkage by zoning the store, acknowledging customers, and adhering to the store’s changing room policy.
- Ensure accurate stock entries in the POS system.
- Process deliveries by checking quantities, invoices, tagging, hanging, pricing products, and recording them in the POS system.
- Process customer orders efficiently.
- Daily Operations:
- Maintain store cleanliness daily, including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area, and tidying change rooms.
- Assist the manager with opening and closing the store.
- Training:
- Take responsibility for your own training and development.
- Ensure you are paired with a buddy initially and learn from them.
- Attend quarterly training sessions and complete necessary assessments.
- Receive monthly feedback from your manager and schedule monthly meetings to discuss your progress through the Hey Dude rookie pack.
- Meet training requirements to be eligible for promotions.
- Merchandising:
- Maintain stock presentation according to store standards.
- Ensure sizes are replenished as needed.
- Assist with changing window displays and mannequins fortnightly.
- Properly store POS materials to prevent damage.
Why Work For Us:
- Join a fast-growing and well-established brand with extensive growth opportunities.
- Benefit from upskilling programs and training opportunities.
Requirements:
- Grade 12 or equivalent.
- Minimum of 1 year of customer service experience.
- Knowledge of Crocs products is advantageous.
- Ability to work flexible shifts.
Perks & Benefits:
- Comprehensive health benefits.
- Quarterly uniform allowance.
- Staff discount of 50% off for you and your family across all brands within the group.
- Company performance incentive scheme.
- Long-service incentives.
- Holistic Employee Wellness programme.
- A focus on continuous employee engagement and fostering a connected culture.
Application Process: Submit your detailed CV and cover letter outlining your relevant experience and qualifications. We look forward to welcoming a new member to our dynamic team.