Sales Assistant

Company Values:

• We Commit to the Wellbeing of Our Team: Our team’s health and happiness are our priorities.
• We Work with a Positive Attitude: Positivity drives our success and creates a great working environment.
• We Believe in Our Team: We trust and support our team members to achieve their best.

Responsibilities:

Customer Service & Sales:

• Acknowledge Every Customer: Greet every customer within 30 seconds of their arrival.
• Deliver Excellent Service: Provide top-notch customer service following Birkenstock procedures.
• Identify and Meet Customer Needs: Use your knowledge to assess customer needs and demonstrate product benefits.
• Close Sales and Secure Add-Ons: Successfully close sales and suggest additional products to enhance the customer’s purchase.
• Encourage Repeat Business: Invite customers to return and build loyalty to the Birkenstock brand.
• Monitor Sales Performance: Regularly track your sales against your individual budget.

Inventory Management:

• Replenish Stock: Refill footwear, apparel, and accessories from the storeroom daily.
• Minimize Shrinkage: Implement strategies to reduce stock loss by zoning the store, engaging with customers, and adhering to the changing room policy.
• Accurate Stock Entries: Ensure accurate entries in the POS system.
• Process Deliveries: Check delivery quantities, invoices, tag, hang, price products, and record them in the POS system.
• Manage Customer Orders: Handle and process customer orders efficiently.

Daily Operations:

• Store Maintenance: Maintain store cleanliness and organization, including dusting, cleaning mirrors, vacuuming, emptying bins, and tidying change rooms.
• Assist with Store Operations: Help with opening and closing the store as needed.

Training:

• Self-Responsibility: Take charge of your own training and development.
• Buddy System: Initially be assigned a buddy to assist with learning.
• Quarterly Training: Attend and complete quarterly training sessions and assessments.
• Monthly Feedback: Receive and act on monthly feedback from your manager.
• Progress Meetings: Set up monthly meetings with your store manager to discuss progress and promotions.

Merchandising:

• Maintain Stock Presentation: Ensure stock presentation adheres to Birkenstock standards.
• Replenish Sizes: Ensure that sizes are regularly replenished.
• Assist with Merchandising: Help change windows and mannequins every two weeks.
• POS Material Management: Store POS materials properly to prevent damage.

Requirements:

• Education: Grade 12 or equivalent.
• Experience: Minimum of 6 months in customer service.
• Birkenstock Knowledge: Advantageous but not required.
• Flexible Shifts: Ability to work flexible shifts.

Perks & Benefits:

• Health Benefits: Comprehensive health coverage.
• Uniform Allowance: Quarterly allowance for uniforms.
• Staff Discount: 50% discount for you and your family across all brands within the group.
• Performance Incentives: Participate in the company performance incentive scheme.
• Long-Service Incentives: Rewards for long-term service.
• Employee Wellness: Access to a holistic employee wellness program.
• Employee Engagement: Participate in continuous employee engagement activities to foster a connected culture.

Application Process: To apply, please submit your detailed CV and cover letter. We look forward to seeing how you can contribute to our team and help us achieve our goals.