Work-Force
Company Values:
- We Commit to the Wellbeing of Our Team: Our team’s health and happiness are our priorities.
- We Work with a Positive Attitude: Positivity drives our success and creates a great working environment.
- We Believe in Our Team: We trust and support our team members to achieve their best.
Responsibilities:
Customer Service & Sales:
- Acknowledge Every Customer: Greet every customer within 30 seconds of their arrival.
- Deliver Excellent Service: Provide top-notch customer service following Birkenstock procedures.
- Identify and Meet Customer Needs: Use your knowledge to assess customer needs and demonstrate product benefits.
- Close Sales and Secure Add-Ons: Successfully close sales and suggest additional products to enhance the customer’s purchase.
- Encourage Repeat Business: Invite customers to return and build loyalty to the Birkenstock brand.
- Monitor Sales Performance: Regularly track your sales against your individual budget.
Inventory Management:
- Replenish Stock: Refill footwear, apparel, and accessories from the storeroom daily.
- Minimize Shrinkage: Implement strategies to reduce stock loss by zoning the store, engaging with customers, and adhering to the changing room policy.
- Accurate Stock Entries: Ensure accurate entries in the POS system.
- Process Deliveries: Check delivery quantities, invoices, tag, hang, price products, and record them in the POS system.
- Manage Customer Orders: Handle and process customer orders efficiently.
Daily Operations:
- Store Maintenance: Maintain store cleanliness and organization, including dusting, cleaning mirrors, vacuuming, emptying bins, and tidying change rooms.
- Assist with Store Operations: Help with opening and closing the store as needed.
Training:
- Self-Responsibility: Take charge of your own training and development.
- Buddy System: Initially be assigned a buddy to assist with learning.
- Quarterly Training: Attend and complete quarterly training sessions and assessments.
- Monthly Feedback: Receive and act on monthly feedback from your manager.
- Progress Meetings: Set up monthly meetings with your store manager to discuss progress and promotions.
Merchandising:
- Maintain Stock Presentation: Ensure stock presentation adheres to Birkenstock standards.
- Replenish Sizes: Ensure that sizes are regularly replenished.
- Assist with Merchandising: Help change windows and mannequins every two weeks.
- POS Material Management: Store POS materials properly to prevent damage.
Requirements:
- Education: Grade 12 or equivalent.
- Experience: Minimum of 6 months in customer service.
- Birkenstock Knowledge: Advantageous but not required.
- Flexible Shifts: Ability to work flexible shifts.
Perks & Benefits:
- Health Benefits: Comprehensive health coverage.
- Uniform Allowance: Quarterly allowance for uniforms.
- Staff Discount: 50% discount for you and your family across all brands within the group.
- Performance Incentives: Participate in the company performance incentive scheme.
- Long-Service Incentives: Rewards for long-term service.
- Employee Wellness: Access to a holistic employee wellness program.
- Employee Engagement: Participate in continuous employee engagement activities to foster a connected culture.
Application Process: To apply, please submit your detailed CV and cover letter. We look forward to seeing how you can contribute to our team and help us achieve our goals.