Work-Force
Overview: We are looking for a driven and enthusiastic Sales and Promotions Associate with 6 months to 1 year of experience in sales, promotions, or marketing. You will be responsible for promoting our mobile betting services, assisting clients with account setup, and driving daily sales and activations. Your role is vital in representing the brand and providing excellent customer service, ensuring a seamless experience for all customers.
Responsibilities:
Customer Service:
- Assist clients with opening accounts and resolving all betting-related queries.
- Provide excellent customer service by answering questions and guiding clients through mobile products, services, and account setup.
Sales and Activation:
- Demonstrate and explain mobile products, usage methods, and services to influence customers to purchase and use our services.
- Drive mobile marketing campaigns to increase daily sales and sign-ups for online accounts.
- Ensure that new customers utilize the sign-up bonus and guide them on how to bet via the mobile application.
Promotions and Display:
- Set up displays at events, outlets, and promotions to draw the attention of prospective and existing customers.
- Promote the mobile brand through active engagement with customers at various locations.
Documentation and Reporting:
- Assist customers with the submission of correct FICA documents (such as clear ID) when opening a new account.
- Maintain accurate records of sales activities and report progress to management on a daily basis.
Equipment Management:
- Ensure proper management, safekeeping, and maintenance of all mobile equipment used during promotions.
- Keep work areas neat and tidy to project a professional image.
Training and Development:
- Complete all required weekly training, including Moodle, Bet Strike, Voice Note Training, and Trainers on Wheels programs.
- Roam between branches and stores as per operational needs, ensuring coverage in all areas.
Other Duties:
- Perform any other duties as required by the business, including assisting in promotions and events.
Skills and Qualifications:
- Experience: 6 months to 1 year of experience in sales, promotions, or marketing.
- Communication Skills: Excellent verbal and written communication skills.
- Listening Skills: Strong listening skills to understand customer needs and queries.
- Sales Driven: Must be results-oriented with a proven ability to drive sales and customer engagement.
- Betting Knowledge: Good understanding of mobile and internet betting, including procedures, bet types, and top-up voucher (TUV) distribution.
- Systems Knowledge: Familiarity with sales systems and reporting.
Join our team and be a part of a dynamic, customer-focused environment where your skills in sales and promotion will help us grow and succeed!