Records Officer

Whether you are a seasoned Records Officer or stepping into the role for the first time, there is space for you in Ladysmith. The team hires on merit and across communities in KwaZulu-Natal.

The Role

The Records Officer position is part of an ongoing recruitment drive across KwaZulu-Natal. The brief has been shaped carefully, with a focus on delivery in Ladysmith and across the administration jobs space.

Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Ladysmith team.

Internal documentation, process notes and shared playbooks make it easier for the Records Officer to step into the administration jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Quality is everyone’s job. Whether the Records Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.

Growing With Us

This role can grow with you. Strong performers in the administration jobs team in Ladysmith have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Ladysmith team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Crucially, internal mobility is encouraged. People who start in Ladysmith have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.

Equal Opportunity

In addition, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Ladysmith.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.

The Environment

In addition, the environment is professional and structured. Expect a calm, well-organised office, a steady flow of support requests, and a strong culture of confidentiality.

A respectful, professional environment is the standard in KwaZulu-Natal. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Ladysmith site adheres to the standards expected of a responsible South African employer.

Based in Ladysmith

Working in Ladysmith means a place along the lush KZN North Coast, with a steady flow of activity and a strong local economy. The team has built solid relationships across the KwaZulu-Natal region, and the Ladysmith office benefits from those long-standing connections.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Ladysmith, KwaZulu-Natal.

Many candidates already living within reach of Ladysmith cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Ladysmith.

What You’ll Be Doing

• Answer incoming calls and route enquiries to the correct department
• Capture data accurately into internal systems and registers
• Process invoices, requisitions and expense claims for approval
• Prepare meeting packs, agendas and minutes for internal forums
• Maintain a tidy, professional reception and meeting-room environment
• File, scan and archive documents in line with retention policies
• Support HR with onboarding logistics for new starters

Candidate Profile

• Reliable, punctual and committed to high service standards
• Clear criminal record and contactable references
• Comfortable working with finance, HR and operational systems
• Excellent telephone and email etiquette
• Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Discretion when handling confidential and POPIA-sensitive information
• Good written and verbal communication in English

Candidates who meet most of these criteria are welcome to be considered for the role.