Work-Force
Purpose:
To assist with various pharmacy duties, including the sale and preparation of medications, stock control, and customer service, while ensuring compliance with legal and professional standards.
Minimum Requirements:
- Education: Grade 12 / Matric
- Qualification: Basic Pharmacist Assistance qualification
- Registration: Registered with the South African Pharmacy Council (SAPC)
- Experience: Working experience on Unisolv
- Skills: Computer literate – MS Office; Sound numerical skills; Strong command of English and a second language
- Availability: Willing and able to work retail hours
Advantageous:
- Knowledge of Retail/FMCG operations
- 3rd Additional Language
- Knowledge of or experience in SAP and E-Scripting
- Knowledge in drug and family planning, and complementary medicine
Duties and Responsibilities:
- Sales and Compounding:
- Assist with the sale of Schedule 1 and Schedule 2 medicines or scheduled substances.
- Assist with the compounding, manipulation, or preparation of non-sterile medicines or scheduled substances according to approved formulas and standard operating procedures.
- Assist with the manufacturing and re-packaging of non-sterile medicines or scheduled substances.
- Stock Management:
- Assist with the distribution and control of stock for Schedule 1 to Schedule 5 medicines or scheduled substances.
- Assist with the ordering of medicines and scheduled substances up to Schedule 6.
- Report on low/out of stock levels and stock errors to the dispensary manager.
- Receive dispensary stock in accordance with Dis-Chem’s SOPs, and merchandise according to FEFO.
- Facilitate bi-annual stock takes.
- Prescription Handling:
- Accurately interpret and process prescriptions, including the selection, manipulation, compounding, labelling, and supply of medicines.
- Capture script details accurately and verify patients’ details on the system.
- Ensure all medications are checked for accuracy by and signed by a pharmacist.
- Advise and assist patients at the dispensary, self-medication, and front-shop.
- Follow up with patients regarding script tracking and appointments.
- Customer Service:
- Provide accurate instructions to patients regarding the correct use of supplied medicines.
- Explain medical aid costs and assist with claims submissions.
- Provide information to promote health and maintain customer profiles on the system.
- Administrative Duties:
- Process all paperwork necessary for accurate submission of claims to medical aids.
- Correct errors on scripts rejected by medical aid.
- Ensure authorisation of chronic, HIV, AIDS, and oncology medications.
- Compliance and Reporting:
- Maintain compliance with health and safety standards and report any issues to the dispensary manager.
- Ensure that the stock, cash, and assets are controlled efficiently.
Competencies:
- Essential:
- English and 2nd language – Read, write, and speak
- Good communication and listening skills
- Strong customer service/focus
- Attention to detail
- Numerical skills
- Problem-solving abilities
- Team player, trustworthy, and honest
- Effective time management and ability to handle pressure
- Computer literate – MS Office
- Advantageous:
- Knowledge of Retail/FMCG operations
- 3rd Additional Language
- Knowledge of or experience in Unisolv, SAP, and E-Scripting
- Knowledge in drug and family planning, and complementary medicine
Special Conditions of Employment:
- Registered with the South African Pharmacy Council
- Willing and able to work retail hours
- Compliance with controlled room temperature, security, limited space, health and safety, risk stock
- Physically fit and able to stand for extended periods
- Valid driver’s license
- Clear credit and criminal records
Remuneration and Benefits:
- Market-related salary
- Medical aid
- Provident fund
- Staff account