Distribution Center Manager

Purpose:

To oversee the day-to-day operations of the eCommerce warehouse, ensuring that production and throughput objectives are met efficiently and cost-effectively. This role involves planning and utilizing resources, space, and equipment while ensuring compliance with contracts and service level agreements with all stakeholders.

Requirements:

• Education: Bachelor’s degree in Supply Chain, Logistics, or a related field
• Experience:
  • Experience in implementing quality management systems
  • Sound knowledge and understanding of warehousing and distribution
  • A good understanding of the e-commerce industry
• Skills:
  • Proficient in relevant software packages and applications
  • Sound knowledge of relevant health and safety legislation

Key Responsibilities:

• Growth and Strategy Support:
  • Support the growth strategy for business lines to increase revenue and profit.
  • Manage and report on Service Level Agreements (SLAs), including overseeing management information reports.
  • Translate business requirements into operational plans to ensure timely service delivery, aligned with overall divisional strategy.
• Operational Management:
  • Monitor and enforce compliance with all standard operating procedures (SOPs) in all areas.
  • Maximize operational efficiency and productivity, optimizing processes and identifying value-add opportunities.
  • Refine warehouse storage capacity through optimizing shelf design, floor layout, and stock management.
• Inventory and Cost Control:
  • Minimize stock losses, damages, and shrinkage through strict inventory control and continuous improvement.
  • Manage operational costs, perform financial planning, budgeting, forecasting, and reporting.
  • Ensure effective management controls and governance practices are in place.
• Stakeholder and Relationship Management:
  • Build and maintain effective, transparent relationships with all stakeholders (suppliers, service providers, and employees) through regular communication and reporting.
  • Identify opportunities and negotiate agreements with service providers and internal stakeholders.
• Technology and Projects:
  • Evaluate technology and capital requirements as determined by the tactical plan of the division.
  • Actively manage and implement capital projects within the division.
• Staff Management:
  • Plan for, select, develop, and retain suitable staff to build a high-performance team.
  • Establish efficient security, stock control, and optimum storage conditions for all product lines.
• Order Processing and Reporting:
  • Oversee the processing of all inbound and outbound orders, ensuring accurate records of all goods in and out of storage.
  • Report on production, resources, and facilities on a monthly basis.
• Continuous Improvement:
  • Constantly seek new ways to improve distribution center efficiency and cost-effectiveness.