Work-Force
Main Purpose of the Position
To manage the overall operations of a retail store, including sales, staff management, inventory control, and administrative systems, ensuring the store meets its financial and operational objectives.
Minimum Requirements
- Education: National Diploma in Business Administration, Commerce, Accounting, or a related field.
- Experience:
- 4 years of related experience in retail sales with a proven track record in a managerial capacity.
- Skills:
- Ability to effectively communicate and negotiate at a high level.
- Excellent proficiency in MS Office and knowledge of retail operating systems.
Key Performance Indicators
The following GOLD business imperatives will serve as key indicators for sourcing competent candidates for this critical role:
Growth
- Build a deep understanding of the company’s products and consumers to develop narratives that resonate with broad customer audiences.
- Deliver messaging and programs that inform and inspire customers, including promotional displays.
Optimisation
- Achieve financial objectives by preparing annual budgets, scheduling expenditures, maintaining branch controls, and analyzing variances to maximize profitability and meet sales targets.
- Maintain effective stock management practices, including stock controls and reconciliations.
- Promote high levels of customer satisfaction by addressing complaints promptly.
- Ensure compliance with internal policies and external regulations.
Leveraging Culture & Diversity
- Lead a high-impact team while collaborating with various stakeholders.
- Build trusting relationships among internal and external stakeholders.
Digital Transformation
- Drive automation and optimization of digital processes and inventory control platforms.
- Develop consumer-facing content across various segments to promote the company’s products and brands.
Key Leadership Attributes
The ideal candidate will possess the following attributes:
- Impactful Leadership: Ability to progress and add continuous incremental value.
- Complexity Management: Capable of dealing with complex situations effectively.
- Judgment: Sound pragmatic judgment in decision-making.
- Self-Awareness: Understanding personal strengths and areas for improvement.
- Achievement Orientation: Strong focus on achieving results.