Work-Force
Job Description:
We are looking for a motivated Junior Call Centre Agent to join our team in Polokwane. This entry-level position offers an excellent opportunity to start your career in customer service. As a Junior Call Centre Agent, you will assist with both inbound and outbound calls, helping customers with their inquiries and providing support where needed.
Key Responsibilities:
- Answer inbound customer calls and provide assistance with general inquiries.
- Make outbound calls to follow up with customers and ensure their satisfaction.
- Record and update customer information accurately.
- Assist with resolving basic customer complaints or redirect to appropriate departments.
- Support senior agents in managing call centre operations.
Qualifications:
- No prior experience is required, but a customer service mindset is essential.
- Strong communication skills and the ability to handle multiple tasks.
- Basic computer literacy.
- A positive attitude and a willingness to learn.