Work-Force
Step into a Front Office Receptionist role in King William’s Town and make your mark across Eastern Cape. The team is hiring now and wants to hear from sharp, committed candidates.
What This Role Involves
The organisation is investing in its King William’s Town operation, and this Front Office Receptionist position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Eastern Cape business.
Communication runs both ways. Managers across the hospitality jobs team in Eastern Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in King William’s Town.
Our Commitment to Transformation
Beyond that, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in King William’s Town.
Notably, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Eastern Cape.
Your Team
Notably, the team you will be working with is fast-paced and energetic. Things move quickly across the King William’s Town office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Eastern Cape operations get busy.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Importantly, the team structure and working relationships for this role in King William’s Town will be explained during the hiring process.
Core Functions
- Respond promptly to guest requests, complaints and special needs
- Welcome guests warmly and ensure a smooth check-in and check-out experience
- Set up rooms, function venues and outlets ahead of guest arrivals
- Train casual staff on service standards and SOPs
- Support events, banquets and conference operations
- Maintain cleanliness in front-of-house and back-of-house areas
- Comply with food safety, hygiene and health regulations at all times
Essential Criteria
- Good verbal communication skills needed for guest service; additional languages are an advantage
- Ability to work shifts, weekends and public holidays
- 1-3 years’ experience in a similar hospitality environment
- Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
- Genuine passion for hospitality, food and creating memorable experiences
- Computer literacy and experience with POS systems
- Strong customer service orientation and warm guest interaction
If most of these boxes are ticked, you are encouraged to put your name forward.