Concierge

Step into a Concierge role in East London and make your mark across Eastern Cape. The team is hiring now and wants to hear from sharp, committed candidates.

Overview

This Concierge role sits within the hospitality jobs function in East London. It offers a defined scope, clear measures of success, and the support of an experienced team across Eastern Cape.

Communication runs both ways. Managers across the hospitality jobs team in Eastern Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in East London much easier.

The Environment

The environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the East London site adheres to the standards expected of a responsible South African employer.

Our Commitment to Transformation

Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in East London.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

In addition, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Eastern Cape.

Why This Role

You will join a team that values respectful collaboration, honest feedback and shared wins. The East London colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Importantly, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Notably, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Daily Duties

• Train casual staff on service standards and SOPs
• Support events, banquets and conference operations
• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Operate point-of-sale systems and reconcile end-of-shift takings
• Manage stock, breakages and consumables for your section
• Promote menu items, daily specials and loyalty programmes

Candidate Profile

• Relevant hospitality qualification or culinary diploma (advantageous)
• Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
• Team player who can work collaboratively across departments
• Genuine passion for hospitality, food and creating memorable experiences
• Awareness of tourism grading and quality expectations

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.