Work-Force
Main Purpose of the Job:
To manage and expand relationships with key accounts within the mining sector by providing high-quality customer service, installation, and repair of safety equipment. The role involves efficient staff management, business growth through cross-selling, and generating new business opportunities.
Education, Experience, and Competencies:
- Education: Diploma in a relevant field
- Experience:
- Minimum of 5+ years in mining operations, with at least 2-5 years in a managerial role
- Experience in the electronics industry, mining industry, or with materials used in electronics manufacturing
- Competencies:
- Strong understanding of mining operations and safety equipment
- Excellent relationship management and sales skills
- Proficiency in technical support and consultation
- Strong negotiation and contract management skills
- Proficient in sales reporting and analysis
- Own transport and valid driver’s license
Responsibilities:
- Account Management:
- Develop and maintain strong relationships with existing mining accounts to ensure customer satisfaction and retention.
- Identify and cultivate new business opportunities within the mining sector.
- Serve as the primary point of contact for key accounts, understanding their needs and providing tailored solutions.
- Ensure on-site delivery meets SLA requirements.
- Sales Strategy and Execution:
- Develop and implement strategic sales plans to achieve sales targets and expand market presence.
- Conduct market research to identify trends, customer needs, and competitive landscape.
- Prepare and deliver presentations, proposals, and sales contracts to potential and existing clients.
- Customer Relations and Service:
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring timely delivery of products and services.
- Conduct regular meetings with key accounts to review performance, discuss future needs, and explore opportunities for collaboration.
- Technical Support and Consultation:
- Collaborate with the technical team to provide expert advice and solutions tailored to customers’ specific requirements.
- Stay informed about the latest advancements in mining technology and electronics materials to offer cutting-edge solutions.
- Negotiation and Contract Management:
- Negotiate contracts, pricing, and terms with clients to maximize profitability while maintaining customer satisfaction.
- Ensure all contracts and agreements comply with company policies and legal requirements.
- Sales Reporting and Analysis:
- Maintain accurate records of sales activities, customer interactions, and pipeline status.
- Analyze sales data and performance metrics to identify trends, opportunities, and areas for improvement.
- Prepare regular sales reports and forecasts for management review.
- Collaboration and Coordination:
- Work closely with internal teams, including product development, marketing, and logistics, to ensure seamless execution of sales strategies.
- Coordinate with the supply chain team to ensure timely delivery and availability of products.
- Ensure efficient installation and repair of safety equipment, responding promptly to customer call-out requests and resolving breakdowns within required timelines.
- Project manage large and small projects according to company schedules and templates.
- Provide feedback to R&D on new product design ideas or upgrades based on customer input.
- Resource Planning:
- Plan and coordinate the allocation of resources, including manpower, equipment, and materials.
- Develop strategies for efficient resource utilization and ensure adequate supplies of critical materials and equipment.
- Staff Management/Team Leadership:
- Lead and manage a team of Site Supervisors and Technicians.
- Ensure staff adherence to company policies and procedures.
- Oversee new staff acquisition, including interviewing, onboarding, training, and performance evaluations.
- Assist Human Resources with disciplinary actions and non-performance procedures.