Work-Force
Job Description:
We are looking for a proactive Customer Support Officer to join our team in Paarl. In this role, you will be the first point of contact for customers seeking support. Your primary responsibility is to provide assistance, resolve issues, and ensure customer satisfaction by delivering prompt and efficient service.
Key Responsibilities:
- Handle customer inquiries via phone, email, or chat, and resolve issues promptly.
- Provide accurate information on products and services.
- Keep detailed records of customer interactions and follow up on unresolved issues.
- Collaborate with internal teams to improve customer service processes.
- Assist in the onboarding of new customers and provide training as needed.
Qualifications:
- Experience in customer support or a similar role is beneficial.
- Excellent problem-solving and communication skills.
- Ability to multitask and manage time effectively.
- Strong attention to detail and organizational skills.