CLERK

Purpose of the Position: The Branch Operations Coordinator is responsible for ensuring the effective and efficient operations of the branch, maintaining adherence to all site-specific security requirements, and meeting client needs in a professional and efficient manner.

Minimum Requirements:

• Grade 12 or NQF Level 4 Certificate
• MS Office Computer Literacy: Proficiency in Word, Excel, and Outlook
• Good Interaction Skills: Bilingual with strong communication and negotiation skills
• Professional Image: Ability to portray a professional demeanor
• Excellent Administration Skills: Proficiency in administration and reporting
• Good Writing & Reporting Skills
• Excellent Time Management
• Honest, Reliable, and Trustworthy Characteristics

Key Performance Areas:

• Complete all daily reports for clients and superiors and submit them at the end of the shift.
• Ensure all registers are up to date.
• Adhere to all Standard Operational Procedures.
• Report any discrepancies over R 50.00 to the Branch Manager.
• Report any faulty equipment and consumables to the Branch Manager.
• Handle all queries, incidents, and initial investigation reports.
• Ensure that tellers have all relevant documentation for daily use.
• Ensure all relevant documentation is completed, filed, and archived correctly.

Specific Job Responsibilities:

• Provide detailed feedback on queries received from the SBSA team.
• Ensure all daily reports and statistics are accurate and submitted to the relevant SBSA email recipient by the end of the day (16:00).
• Honor the Turnaround Time (TAT) by meeting the 2-hour rule.
• Provide detailed and accurate feedback on stock levels and order placement to the SBSA team every 4 weeks (Refer to SOP).
• Ensure effective communication and accuracy when submitting documents to the SBSA team.
• Complete and file all relevant documentation neatly on a daily basis.
• Dispatch stationary orders to clients in a timely manner (e.g., rubber bands, deposit books, money grips).
• Fill, archive, and dispatch documents to Metro file with correct documentation (Refer to SOP); maintain one month of documents on-site.
• Secure footage on the server and create CD copies for client distribution.
• Hand over TDCs to the respective CIT company, submit an out list to the SBSA Team, and track document deliveries to clients daily. Confirm that TDCs were sent out by Friday 13:00.
• Report incidents to the Branch Manager and Regional CLO via email and telephone by 16:00 daily.

Personality Attributes:

• Interpersonal Skills: Ability to interact effectively with others.
• Communication: Strong verbal and written communication skills.
• Customer Focused: Dedicated to meeting client needs and enhancing the client experience.
• Analytical and Critical Thinking Skills: Ability to analyze and solve problems.
• Team Player: Collaborative and supportive in a team environment.

Core Competencies:

• Planning: Ability to organize and plan effectively.
• Leadership: Demonstrate leadership and decision-making capabilities.
• Organisational Skills: Excellent organizational and administrative skills.
• Control: Maintain control over various tasks and ensure compliance with procedures.

How to Apply:

If you meet the above qualifications and are eager to contribute to the success of our branch operations, please submit your CV and a cover letter detailing your relevant experience and skills