Clerk

We are seeking a highly organized and efficient Branch Operations Manager to oversee daily branch operations, ensuring compliance with site-specific security requirements and meeting client needs professionally. The ideal candidate will excel in administration, communication, and time management while maintaining a strong focus on operational efficiency and customer satisfaction.

Key Responsibilities:

1. Operational Management:
   • Ensure the branch operates effectively and efficiently.
   • Adhere to all site-specific security protocols and procedures.
   • Oversee daily operations and manage resources to meet client needs.
2. Reporting and Documentation:
   • Complete and submit all daily reports by the end of the shift.
   • Maintain up-to-date registers and ensure compliance with Standard Operational Procedures (SOPs).
   • Report discrepancies over R50.00, faulty equipment, and consumables to the Branch Manager.
   • Handle queries, incidents, and initial investigation reports.
   • Ensure all relevant documentation is accurate, complete, and filed appropriately.
3. Client and Stakeholder Communication:
   • Provide detailed feedback on queries and stock levels to the SBSA team.
   • Ensure timely and accurate submission of daily reports and statistics.
   • Honor the TAT by meeting the 2-hour rule for report submissions.
   • Dispatch stationary orders (e.g., rubber bands, deposit books) to clients promptly.
   • Secure and distribute footage as needed.
4. Administrative Duties:
   • Manage filing, archiving, and dispatching of documents as per SOPs.
   • Ensure documentation is kept neat and organized.
   • Oversee the handover of TDCs to the respective CIT company and ensure proper documentation and confirmation.
5. Communication and Coordination:
   • Report all incidents to the Branch Manager and Regional CLO daily.
   • Provide detailed and accurate feedback to the SBSA team.
   • Coordinate with internal teams to ensure effective execution of tasks and responsibilities.

Minimum Requirements:

• Grade 12 or NQF Level 4 Certificate
• Proficiency in MS Office (Word, Excel, Outlook)
• Strong interaction skills with bilingual communication abilities
• Professional demeanor and excellent administration skills
• Exceptional writing, reporting, and time management skills
• Honesty, reliability, and trustworthiness

Core Competencies:

• Planning: Ability to organize and prioritize tasks effectively.
• Leadership: Guide and support team members to achieve operational goals.
• Organizational Skills: Maintain structure and order in daily operations.
• Control: Implement and oversee operational controls and procedures.

Personality Attributes:

• Strong interpersonal skills
• Effective communication and customer-focused approach
• Analytical and critical thinking abilities
• Team player with a focus on customer satisfaction

Why Apply?

• Professional Growth: Opportunity for career advancement in a dynamic environment.
• Impact: Play a crucial role in ensuring branch efficiency and client satisfaction.