Work-Force
Job Description:
Join our team as a Customer Service Representative in Durban, where you’ll handle inquiries and resolve customer issues with professionalism and care. You’ll be the first point of contact for customers, providing solutions and ensuring their satisfaction.
Key Responsibilities:
- Handle customer inquiries via phone, email, and live chat.
- Resolve complaints and provide solutions to customer issues.
- Document customer interactions and escalate unresolved issues to higher management.
- Provide product and service information to assist customers in making informed decisions.
- Meet individual and team performance targets.
Qualifications:
- Excellent communication skills, both verbal and written.
- Previous experience in customer service is preferred but not required.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency with basic computer systems and software.