Work-Force
Step into a Retail Operations Coordinator role in Kathu and make your mark across Northern Cape. The team is hiring now and wants to hear from sharp, committed candidates.
The Role
This Retail Operations Coordinator role has been briefed against a clear set of outcomes for Kathu. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Northern Cape.
Communication runs both ways. Managers across the retail jobs team in Northern Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.
Internal documentation, process notes and shared playbooks make it easier for the Retail Operations Coordinator to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Kathu much easier.
A Typical Day
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Kathu.
The rhythm rewards people who plan ahead but also pivot quickly when Northern Cape operations throw up the unexpected.
Equally, the Kathu office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
About the Team
On top of that, the team you will be working with is fast-paced and energetic. Things move quickly across the Kathu office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Northern Cape operations get busy.
Beyond that, the team structure and working relationships for this role in Kathu will be explained during the hiring process.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Why This Role
Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Kathu contributes to real outcomes for clients and colleagues across the retail jobs space in Northern Cape.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
Equally, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Equally, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Equal Opportunity
Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Kathu.
Crucially, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Kathu.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
In addition, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Northern Cape.
Core Functions
- Respond to customer queries, complaints and product returns
- Replenish stock and rotate displays in line with promotional cycles
- Up-sell and cross-sell products in line with branch sales targets
- Ensure compliance with health, safety and consumer protection regulations
- Monitor shrinkage indicators and flag suspicious activity
- Conduct daily cash-ups and reconcile takings against the POS report
- Train new team members on store procedures and product knowledge
What You’ll Need
- Basic computer literacy (MS Office, email)
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Numerate and accurate, with attention to detail on cash-ups
- Willingness to work public holidays and end-of-month peaks
- Comfortable operating point-of-sale systems and handling cash
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
If your CV speaks to the points above, this role is worth a closer look.