Work-Force
Job Description:
We are hiring a Call Centre Assistant in Durbanville to assist with daily operations and support customer service efforts. This role is ideal for someone who is organized, detail-oriented, and passionate about providing excellent service.
Key Responsibilities:
- Assist the call centre team by managing customer inquiries and follow-ups.
- Provide information about products and services to customers.
- Handle data entry and update customer profiles in the CRM system.
- Support senior call centre agents in resolving customer issues.
- Contribute to achieving team performance goals.
Qualifications:
- Good communication skills and a customer service mindset.
- Previous experience in a call centre environment is an advantage.
- Basic computer skills and the ability to learn new systems quickly.
- Strong organizational skills and attention to detail.