Work-Force
Store Assistant position available. Main Purpose: To ensure the highest standards of customer service are delivered, assist customers effectively, and meet set targets.
Job Specification:
Key Performance Areas:
- Cash Control:
- Perform cash desk functions accurately.
- Ensure cash control and banking processes are followed daily.
- Maintain zero cash variances.
- Accurately record manual transactions.
- Stock Control:
- Adhere to stock management processes daily.
- Follow up on customer orders.
- Conduct weekly stock counts accurately.
- Ensure the store room department is maintained in good condition.
- Complete shoe pairing exercises weekly.
- Customer Service:
- Provide excellent customer service.
- Build and maintain internal and external customer relationships.
- Maintain good customer relationships through effective service.
- Demonstrate comprehensive product knowledge to assist customers effectively.
Minimum Requirements:
- Experience:
- Minimum of 1 year’s retail experience.
- Qualifications:
- Completed Matric/Grade 12.
- Additional Requirements:
- Knowledge of retail administration disciplines.
- Proficiency in stock and cash management.
- Strong product knowledge.
- Sales knowledge and selling skills.
- Understanding of policies and procedures related to the cash desk, stockroom, admin, and other relevant areas.
- Numerical ability.
Competencies:
- Minimising Risk: Ability to identify and mitigate potential risks related to cash and stock management.
- Meeting Deadlines: Ensuring tasks and responsibilities are completed within set timeframes.
- Planning & Organising: Efficiently organizing tasks and managing time effectively.
- Thinking Analytically: Analyzing information and making informed decisions.
- Building Relationships: Establishing and maintaining effective relationships with customers and colleagues.
- Attention to Detail: Ensuring accuracy and thoroughness in all tasks.
- Understanding Others: Demonstrating empathy and understanding towards customers and colleagues.
- Influencing Others: Persuading and motivating others to achieve desired outcomes.
Application Process: If you are passionate about providing exceptional customer service and have a keen eye for detail, apply today!