Work-Force
Store Assistant position available. Main Purpose:
To ensure the highest standards of customer service are delivered, assist customers effectively, and meet set targets.
Job Specification:
Key Performance Areas:
- Cash Control:
- Perform cash desk functions, ensuring accurate cash handling and adherence to cash control and banking processes daily.
- Maintain zero cash variances and accurately record manual transactions.
- Stock Control:
- Follow stock management processes daily, including customer order follow-ups and accurate weekly stock counts.
- Maintain the store room in good condition, complete the shoe pairing exercise weekly.
- Customer Service:
- Provide excellent customer service, building and maintaining strong internal and external customer relationships.
- Demonstrate comprehensive product knowledge to assist customers effectively.
Minimum Requirements:
- Experience:
- Minimum 1 year of retail experience.
- Qualifications:
- Matric/Grade 12.
- Additional Requirements:
- Knowledge of retail administration disciplines, stock and cash management, product knowledge, and sales skills.
- Understanding of policies and procedures related to the cash desk, stockroom, admin, and other relevant areas.
- Strong numerical ability.
Competencies:
- Minimizing Risk: Ensures adherence to procedures to avoid financial discrepancies.
- Meeting Deadlines: Ability to manage time effectively and meet deadlines.
- Planning & Organizing: Efficiently organizes tasks and responsibilities.
- Thinking Analytically: Uses data and information to make informed decisions.
- Building Relationships: Fosters positive relationships with customers and team members.
- Attention to Detail: Ensures accuracy and thoroughness in all tasks.
- Understanding Others: Shows empathy and understanding towards others.
- Influencing Others: Persuasively communicates and influences customer decisions.