Team Leader

Purpose of the Role: As a Branch Manager, you will oversee the day-to-day operations of the branch, ensuring the achievement of growth targets, effective cash management, and adherence to compliance and security standards. Your role involves managing a team, maintaining a high level of customer service, and ensuring the branch operates efficiently and in line with company policies.

Key Responsibilities:

1. Branch Growth:
   • Drive business results by creating an open dialogue with guests to educate them on branch products.
   • Ensure achievement of branch targets in alignment with branch budgets.
   • Regularly update betting boards, memos, card changes, results, and scratchings.
   • Be knowledgeable about all game rules, odds, and payouts.
   • Manage cash flow and handle customer bets where applicable.
2. Cash Administration:
   • Manage cash according to defined processes to minimize risks, theft, and fraud.
   • Educate team members on FICA Compliance and ensure adherence to credit card and EFT policies.
   • Submit daily banking schedules and ensure correct issuance of floats.
   • Reconcile cash by the end of the shift and manage recovery processes and lost ticket claims.
3. Branch Reporting:
   • Provide daily newsflashes for branch operations and manage stock control.
   • Conduct weekly stock taking and account for shortages, notifying relevant departments.
4. Security Management:
   • Ensure all security factors are adhered to during branch operations.
   • Manage the security of the branch, including the use of panic buttons and camera monitoring.
   • Oversee the cashing-up process with proper security measures.
5. Branch Appearance:
   • Maintain the branch’s neatness and adherence to company standards.
   • Ensure facilities are well-maintained and in good working condition.
6. Compliance:
   • Ensure compliance with company policies, legislative, and legal requirements.
   • Adhere to Gambling Board requirements and maintain a registered FICA officer on site.
7. Communication:
   • Circulate operational communication within the branch and ensure staff awareness of key business updates.
   • Follow correct communication lines and provide timely feedback to the support office.
8. People Management:
   • Manage team rosters and schedules, ensuring adequate staffing.
   • Handle staff attendance and behavior with guidance from Branch Manager and Senior Team Leader.
   • Submit recruitment documentation to HR in a timely manner.
9. Guest Service:
   • Provide excellent guest service, addressing complaints and building strong relationships with regular guests.
   • Foster a guest-centric culture and promote the philosophy of “service with a smile.”
10. Values:
    • Actively promote and live the Hollywood values.
    • Lead by example and suggest improvements for branch operations.

Requirements:

• Experience:
  • 6 months within the Gaming or Betting industry.
  • 1-2 years of leadership experience is advantageous.
• Education:
  • Relevant Diploma, Degree, or NQF 4 Learnership.
• Skills:
  • Strong communication and interpersonal skills.
  • Excellent planning, organizational, and time management skills.
  • Good knowledge of marketing management, operating systems, and betting procedures.
  • High ethical standards and reliability.
  • Strong people management, problem-solving, and report writing skills.
  • Valid driver’s license.

Special Conditions:

• Must be available 24/7 for emergencies.
• Willing and able to work retail hours.

Benefits:

• Competitive salary based on experience.
• Opportunities for career growth and development within a dynamic industry.
• Comprehensive benefits package.

If you are a proactive and detail-oriented individual with strong leadership skills and a passion for the gaming and betting industry, we invite you to apply for this role.