Work-Force
A Retail Operations Coordinator is needed in Queenstown. The role focuses on consistent delivery, accurate work and clear communication across the Eastern Cape operation.
The Role
This Retail Operations Coordinator role has been briefed against a clear set of outcomes for Queenstown. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Eastern Cape.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Queenstown.
Based in Queenstown
The role is based in Queenstown, in the growing Buffalo City Metro. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Queenstown and the broader Eastern Cape region.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Queenstown, Eastern Cape.
Many candidates already living within reach of Queenstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.
Your Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Queenstown group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
In addition, the team structure and working relationships for this role in Queenstown will be explained during the hiring process.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Where You’ll Work
On top of that, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Queenstown site adheres to the standards expected of a responsible South African employer.
Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Core Functions
- Support stock counts and assist with cycle-count investigations
- Maintain visual merchandising standards on the sales floor
- Promote loyalty programmes and capture customer information lawfully
- Prepare daily, weekly and monthly sales reports for the store manager
- Monitor shrinkage indicators and flag suspicious activity
- Greet customers and provide a friendly, helpful in-store experience
- Operate point-of-sale systems and process payments accurately
- Up-sell and cross-sell products in line with branch sales targets
Candidate Profile
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Comfortable operating point-of-sale systems and handling cash
- Awareness of consumer protection and B-BBEE principles
- Numerate and accurate, with attention to detail on cash-ups
- Matric / National Senior Certificate (Grade 12)
If most of these boxes are ticked, you are encouraged to put your name forward.