Retail Operations Coordinator

Applications are warmly invited for a Retail Operations Coordinator role based in Ballito. We welcome candidates from every background across KwaZulu-Natal who are ready to grow with us.

About the Opportunity

The organisation is investing in its Ballito operation, and this Retail Operations Coordinator position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider KwaZulu-Natal business.

Communication runs both ways. Managers across the retail jobs team in KwaZulu-Natal make time for one-to-ones, and people are expected to speak up early when something needs attention.

Quality is everyone’s job. Whether the Retail Operations Coordinator is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Ballito.

Equally, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Ballito also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

The Environment

Notably, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Ballito site adheres to the standards expected of a responsible South African employer.

A respectful, professional environment is the standard in KwaZulu-Natal. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Why This Role

In addition, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in retail jobs from your base in Ballito. Many colleagues across KwaZulu-Natal have moved into senior roles after starting in positions just like this one.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Ballito teams.

On top of that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Ballito keep progressing.

Based in Ballito

Notably, the role is based in Ballito, minutes from King Shaka International Airport. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Ballito and the broader KwaZulu-Natal region.

Many candidates already living within reach of Ballito cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Ballito, KwaZulu-Natal.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Ballito.

Your Team

You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Ballito group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Importantly, the team mix in Ballito reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

What Your Day Looks Like

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Ballito.

In addition, the Ballito office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Crucially, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.

Career Growth

This role can grow with you. Strong performers in the retail jobs team in Ballito have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Internal mobility is encouraged. People who start in Ballito have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Ballito team member.

Core Functions

• Assist with receiving deliveries and verifying goods against invoices
• Respond to customer queries, complaints and product returns
• Up-sell and cross-sell products in line with branch sales targets
• Train new team members on store procedures and product knowledge
• Support stock counts and assist with cycle-count investigations
• Greet customers and provide a friendly, helpful in-store experience
• Operate point-of-sale systems and process payments accurately
• Promote loyalty programmes and capture customer information lawfully

Who We’re Looking For

• Numerate and accurate, with attention to detail on cash-ups
• Ability to work as part of a team in a fast-paced retail environment
• Visual merchandising flair or formal training is an advantage
• Basic computer literacy (MS Office, email)
• Comfortable operating point-of-sale systems and handling cash

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.