Work-Force
A Floor Supervisor is needed in Mthatha. The role focuses on consistent delivery, accurate work and clear communication across the Eastern Cape operation.
About the Opportunity
The organisation is investing in its Mthatha operation, and this Floor Supervisor position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Eastern Cape business.
Importantly, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Floor Supervisor taking on this position.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Mthatha.
The Environment
Notably, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Mthatha site adheres to the standards expected of a responsible South African employer.
On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
A Typical Day
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
Crucially, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.
Equally, the Mthatha office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Your Team
In addition, the team you will be working with is fast-paced and energetic. Things move quickly across the Mthatha office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Eastern Cape operations get busy.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Daily Duties
- Train new team members on store procedures and product knowledge
- Prepare daily, weekly and monthly sales reports for the store manager
- Conduct daily cash-ups and reconcile takings against the POS report
- Keep the store, change rooms and stockroom clean and organised
- Replenish stock and rotate displays in line with promotional cycles
Minimum Requirements
- Visual merchandising flair or formal training is an advantage
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Basic computer literacy (MS Office, email)
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
- Willingness to work public holidays and end-of-month peaks
If most of these boxes are ticked, you are encouraged to put your name forward.