Records Officer

A vacancy has been confirmed for a Records Officer based in Welkom, Free State. The successful candidate will join an established team within the administration jobs function.

The Role

This Records Officer role has been briefed against a clear set of outcomes for Welkom. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the administration jobs pipeline across Free State.

Communication runs both ways. Managers across the administration jobs team in Free State make time for one-to-ones, and people are expected to speak up early when something needs attention.

Stakeholders for this position include line managers, peers across the administration jobs team and trusted external partners. Building those relationships early makes the next twelve months in Welkom much easier.

Internal documentation, process notes and shared playbooks make it easier for the Records Officer to step into the administration jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Welkom also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Common Questions

Are reference and background checks conducted?

Yes. Reference, criminal and qualification checks are part of the standard pre-employment process.

Is there opportunity for promotion?

Definitely. Strong performers regularly move into senior, supervisory or specialist roles within the business.

Is this position open to candidates from other provinces?

In addition, yes, although preference is generally given to candidates already based in or near the listed city.

Is reasonable accommodation supported for applicants with disabilities?

Practically speaking, yes. The hiring team is committed to inclusive recruitment and engages on reasonable accommodation as part of the process.

What shift patterns apply to this role?

Shift patterns vary by site, but the role typically follows the standard operational hours of the relevant branch. The hiring team will walk you through the specifics during the interview.

Your Team

You will join a tight-knit, collaborative team that knows the administration jobs side of the business inside out. The Welkom group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

On top of that, the team mix in Welkom reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Based in Welkom

Crucially, the role is based in Welkom, near the Sasolburg industrial complex. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Welkom and the broader Free State region.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Welkom, Free State.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Welkom.

Many candidates already living within reach of Welkom cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Free State economy.

Career Growth

Career progression here is real, not a slogan. The administration jobs space in Welkom offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Free State.

Importantly, internal mobility is encouraged. People who start in Welkom have moved into roles in other branches, specialist functions and project teams across Free State.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Welkom team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Why This Role

Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Welkom contributes to real outcomes for clients and colleagues across the administration jobs space in Free State.

Notably, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Welkom keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Welkom teams.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Free State.

The Environment

Importantly, the environment is professional and structured. Expect a calm, well-organised office, a steady flow of support requests, and a strong culture of confidentiality.

Crucially, a respectful, professional environment is the standard in Free State. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Welkom site adheres to the standards expected of a responsible South African employer.

A Typical Day

Your day starts at the front of the business, ready to greet visitors, answer the switchboard and make sure the leadership diaries are in order. Through the morning you balance calls, couriers, capturing data and supporting projects with neat, accurate work. After lunch, you might be preparing minutes from a board pack, helping HR onboard a new starter, or chasing a courier across town. By close of day, every desk you support knows you have it covered, and the office is set up for a calm, productive tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Welkom.

On top of that, the Welkom office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Practically speaking, the rhythm rewards people who plan ahead but also pivot quickly when Free State operations throw up the unexpected.

What You’ll Be Doing

• Track and report on departmental KPIs through standard templates
• Update intranet pages, notice boards and internal directories
• Maintain a tidy, professional reception and meeting-room environment
• Manage diaries, meetings and travel logistics for the leadership team
• Handle confidential information with discretion and in line with POPIA
• Support HR with onboarding logistics for new starters

Essential Criteria

• Discretion when handling confidential and POPIA-sensitive information
• Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• High attention to detail and accuracy in data capture
• Relevant administrative or office management qualification (advantageous)
• Professional, courteous manner with strong customer-service orientation

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.