Work-Force
Industry: Retail/Food Service/Franchise Management
Job Summary: The Junior Operations Manager is responsible for implementing the Operations Management Framework across the organisation. The role focuses on ensuring sustainability, profitability, and growth for franchise and corporate stores. The ideal candidate will be skilled in operations management, people leadership, compliance, and customer satisfaction.
Key Duties and Responsibilities:
- Operations Management:
- Implement the Operations Management Framework to standardize practices across all stores.
- Ensure all stores adhere to Standard Operating Procedures (SOP) to maintain service excellence.
- Troubleshoot operational issues, ensuring swift resolution while maintaining quality control and compliance with SOP.
- Business Growth & Profitability:
- Support the sustainability and profitability of existing stores and stakeholders.
- Identify and develop opportunities to expand the brand’s scope, growth, and clientele.
- Achieve sales and gross profit percentage (GP%) targets by optimizing operational efficiencies.
- Store Performance & Quality Control:
- Set clear guidelines for turnover, food costs, and operational expenses to maximise profitability.
- Provide hands-on assistance to franchise partners with troubleshooting and operations challenges.
- Monitor store performance through weekly reports and implement corrective actions where necessary.
- Customer Service & Complaint Resolution:
- Attend to customer complaints, ensuring a satisfactory resolution that aligns with the brand’s standards.
- Promote a customer-focused approach within stores to ensure continuous improvement and customer satisfaction.
- People Management:
- Lead, coach, and develop store teams to ensure operational objectives are met or exceeded.
- Provide guidance to ensure team members adhere to SOP, company standards, and customer service expectations.
- Cultivate a positive, performance-driven team culture.
Requirements:
- Education: Degree or Diploma in Marketing, Business Development, or Business Administration.
- Experience: At least 2 years of experience as a Junior Operations Manager, preferably in a franchise or corporate store environment.
- Technical Proficiency: GAAP or Micros experience; Advanced MS Office skills.
- Proven track record in handling operational issues and driving quality control.
- Ability to manage people effectively and achieve business goals.
This position is ideal for candidates with a strong background in operations management within the retail or food service industry, especially those with experience in franchise environments. If you have the necessary skills and are passionate about driving operational excellence, apply today!