Work-Force
Purpose: To oversee the overall operation of the restaurant or take-away, ensuring high-quality standards and excellent customer service while driving profitability and managing staff effectively.
Duties and Responsibilities:
- Operational Oversight: Manage the daily operations of the restaurant or take-away, ensuring smooth and efficient functioning.
- Quality Standards: Maintain and enforce quality standards of food and adherence to PEDROS Standard Operating Procedures.
- Stock Control: Oversee stock control, including purchasing and managing orders to ensure adequate inventory levels.
- Customer Service: Address and resolve customer complaints, ensuring high levels of customer satisfaction and service.
- Profitability: Maximize profitability by meeting sales and gross profit percentage targets, including motivating staff to achieve these goals.
- Staff Management: Manage staff, including handling discipline issues, creating work rosters, and providing motivation and support.
- Team Collaboration: Work within a team to drive the restaurant or take-away forward and achieve business objectives.
- Health and Safety Compliance: Ensure compliance with health and safety regulations, maintaining a safe and clean working environment.
Requirements:
- Experience: Minimum of 1 year of experience in restaurant or fast-food service.
- Knowledge: Familiarity with GAAP/Micros systems is advantageous.
- Skills:
- Management Skills: Proven ability to manage and lead a team effectively.
- Organizational Skills: Strong organizational skills to manage inventory, staff, and operations efficiently.
- Customer Service: Excellent customer service skills with strong verbal communication abilities.
- Problem-Solving: Effective problem-solving skills to address and resolve issues promptly.
Additional Information:
- This role requires a proactive individual who can manage multiple responsibilities and drive the restaurant/take-away towards achieving its business goals.