Work-Force
Bring your skills as a Guest Relations Officer to Phalaborwa and join a team that moves fast. This Limpopo role is one to watch.
About the Opportunity
This Guest Relations Officer role has been briefed against a clear set of outcomes for Phalaborwa. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across Limpopo.
Communication runs both ways. Managers across the hospitality jobs team in Limpopo make time for one-to-ones, and people are expected to speak up early when something needs attention.
Quality is everyone’s job. Whether the Guest Relations Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Limpopo is consistently high and consistently fair.
Career Growth
Equally, this role can grow with you. Strong performers in the hospitality jobs team in Phalaborwa have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Internal mobility is encouraged. People who start in Phalaborwa have moved into roles in other branches, specialist functions and project teams across Limpopo.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Phalaborwa team member.
Meet the Team
You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Phalaborwa group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
The team mix in Phalaborwa reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Equal Opportunity
Crucially, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Phalaborwa.
Daily Duties
- Respond promptly to guest requests, complaints and special needs
- Manage stock, breakages and consumables for your section
- Welcome guests warmly and ensure a smooth check-in and check-out experience
- Maintain the required uniform and presentation standards during all shifts
- Take orders accurately and deliver food and beverages to standard
- Drive guest satisfaction scores and online review ratings
- Coordinate with kitchen, housekeeping and front-office teams
Who We’re Looking For
- Matric / National Senior Certificate (Grade 12)
- Genuine passion for hospitality, food and creating memorable experiences
- Ability to remain calm and gracious under pressure
- Physically able to stand for long periods in a fast-paced environment
- Good verbal communication skills in English; second language an advantage
Candidates who meet most of these criteria are welcome to be considered for the role.